LUMIREAD / Support & information

Support

Something getting in the way of reading? Email us. No account or full-library upload needed.

Last updated and effective · 2026-10-22 / iOS

1. Contact the developer

Developer: liaozhiliang. Support email: liaozhiliang222@gmail.com. Contact us about app issues, suggestions or privacy requests. We review feedback but do not promise a fixed response time.

2. What should I include?

Describe the issue, steps to reproduce it, and expected and actual results. Where useful, include your app version, iOS version, device model and file format. Screenshots and samples are optional; remove personal details and use small shareable samples. Do not send passwords or your entire personal library. The app does not automatically collect or send these details.

3. Are books uploaded? How do I back up?

Reading data is processed locally, not uploaded to developer servers. There is no account or developer cloud sync. Sharing, external file services and device backups you choose are managed by those services and system settings. Export a full backup in the app’s backup-and-restore settings, save it outside the app and import it on the target device. Confirm restoration before deleting the original. Exporting notes alone is not a full backup. We cannot recover unbacked-up local data from a server. See the Privacy Policy.

4. PDF text is small or margins are wide

Try fit-to-width, zoom and any margin-cropping options in your PDF menu. Jump with page controls, a page number or the progress slider. Original-page PDF preserves the source layout: text size and line spacing cannot be adjusted like an EPUB. Scans display as images; complex or protected files may be limited. Features depend on your installed version.

5. No read-aloud sound? Do I need Pro?

Check system volume, audio output and your selected voice. Some voices must first be downloaded in iOS settings; afterwards, check whether they work offline. Scanned PDFs or content without readable text may not support read-aloud. All features in the first version are free, with no Pro purchase or subscription. If an unexpected payment prompt appears, record the app name and version and contact support with a screenshot.

Questions about this page? Contact liaozhiliang222@gmail.com.